FREQUENTLY ASKED QUESTIONS

To place an order on our site, you must have an existing online account. Just login with your ID and password, and you can start adding items to your cart! Alternatively, you can view our catalogue and place your order via email enquiry.danzastella@gmail.com

Yes, we do. If you require garments or costumes urgently, kindly email at enquiry.danzastella@gmail.com. Throughout the year, there may be periods of high production demand when we do not accept express orders, so do email and we will respond the soonest we can to let you know if we could accept your express order. Express orders will be delivered in 10 days. There is an additional 20% service fee (before GST) for express orders.

Orders are processed immediately upon confirmation to ensure delivery in the shortest time possible. Hence, we are unable to offer cancellations or changes. We advise customers to always double-check your orders carefully before checking out and making payment.

No, you will be able to use the guest checkout through PayPal. We accept all major credit and debit cards through PayPal. Your credit / debit card will be charged at checkout upon confirmation of your order. If we are unable to fulfill your orders for any reason, please be assured that your credit / debit card charges will be refunded through PayPal.

Yes. Orders will be shipped via express courier services. Please visit Shipping Policy for more details.

Please contact us through email at enquiry.danzastella@gmail.com if you have not received your parcel after 2 weeks. For international customers, a tracking number would have been sent to you upon confirmation of your order. You may use the tracking number on the courier's website to track the status of your parcel.

Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. For example, a higher DPI resolution on the screens can provide clearer images. To prevent any discrepancies or confusion, we advise customers to visit the retail stores to see the original fabric colours if there are any uncertainties.

Due to the possible risks that online colours will have some variations with the original fabric colour, the differences cannot be considered as a production defect. For READY-TO-SHIP items, we may be able to do an exchange for you. Please visit Return and Exchange Policy first to ensure that your product is in good condition, and meets the conditions for exchanges. MADE-TO-ORDER products are not exchangeable, as it is customised with special add-on options and/or special colours that make your order unsalable to another customer. Therefore, we encourage customers to always double-check your orders before checking out and confirming your order.

We welcome bulk orders. In fact, we offer even better rates for bulk orders of 50 pieces or more for the same item. Please contact us through email at enquiry.danzastella@gmail.com to arrange for bulk orders.